Our guarantee promise
As a wearer of Hairdreams hair, we give you the Hairdreams hair insurance, with the assurance that any manufacturing defects defined here are covered.
We fully stand by all our products, but Hairdreams hair represents delicate manual work, and where people work mistakes can also occur. Although our employees always do their best to provide the highest quality work, we cannot always guarantee that you will never have a problem.
Through the unique Hairdreams hair insurance, we guarantee you that in the event of an unforeseen problem we will ensure that it is solved quickly and easily for you.
This extended product guarantee is valid for 180 days from contract conclusion with your hairdresser.
Conditions for the Hairdreams hair insurance
The Hairdreams hair insurance only offers an extended product guarantee if you have purchased the Hairdreams haircare products detailed below and have verifiably used them for your Hairdreams hair. This must comprise at least the following Hairdreams care products within the 180-day period:
- 4 x 200 ml Hairdreams Shampoo
- 4 x 200 ml Hairdreams Regeneration and
- 4 x 100 ml Hairdreams Hair Oil or Hairdreams Finish products
You must be able to present proof of purchase for the Hairdreams hair, integration by a (hairdressing) specialist for Hairdreams hair extensions, as well as for the Hairdreams haircare products.
To be able to make an extended product guarantee claim, you must be able to present the respective guarantee card for your Hairdreams hair.
Hairdreams hairdressing partners are instructed to offer their customers a checking service appointment a week after integrating the Hairdreams hair. You as a customer of the hairdresser are obliged to attend this appointment.
What insurance cases are covered?
The Hairdreams hair insurance covers the following manufacturing defects and/or product defects to your Hairdreams hair: dry hair, matting, splitting, extensive hair loss, problems with the connection points, colour fading*, material or processing errors.
*Fading (lightening) of the hair colour is only considered a manufacturing error and/or defect if it occurs within the first 7 days of purchase; no other products may have been used and the fading of the colour may not have been caused by the user. A change in the hair structure for wavy hair/perms/natural curls can only be recognised as an insurance case within the first 7 days of purchase of the Hairdreams hair.
And then?
If it emerges that the hair has a manufacturing fault and/or defect, we will offer you either repair or replacement of the faulty products as we deem suitable, or the (partial) reimbursement of the purchase price. Postage costs are reimbursed.
We are not liable for costs resulting from the diagnosis, removal or reapplication of the hair and these are not covered by the Hairdreams hair insurances.
What is not covered by your Hairdreams hair insurance?
- Defects caused by improper fitting of the hair
- Naturak wear caused by normal wearing of the Hairdreams hair
- Damaged due to incorrect care or improper use of the hair
- Damage caused by modification, repair attempts or other changes to the product (including bleaching, perms, straightening, dyeing and use of other products that contain colouring)
- Damage caused by excessive heat; discolouring through chlorine, hard water, water or other substances
- Fading of the colour due to sun radiation or other circumstances; usage mistakes during home care
- Damage caused by non-compliane with the home care instructions and/or the care pass
- Non-compliance with manufacturer instructions
#hairdreams